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Free Shipping Over HKD 500 - Hong Kong, Macau. Over HKD 800 - China

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Terms and Conditions

1.0 Order Terms
Customers who accept the online ordering service provided by O!mine, must agree to, and accept the following terms of the order in order to enjoy the online ordering and delivery service. These terms apply to Hong Kong and other places.

2.0 Online Orders
2.1. Please note that orders cannot be canceled or changed after being placed, due to technical issues. O!mine is not responsible for any purchase issues arising from computer systems.
2.2. If You purchase similar or other goods on the same day after placing an order after one hour, O!mine may regard it as another order and charge the relevant postal charges and handling charges (if applicable). Please place Your order correctly.
2.3. O!mine reserves the right to cancel any online orders, even if the computer system indicates that the transaction has already been completed, upon notification to the customer. O!mine reserves the final right to accept or reject the order.
2.4. Please confirm Your name, email address, and telephone number as well as the shipping address when filling in the order form to ensure prompt delivery. O!mine shall not be liable for any loss caused by incorrect information provided by the customer.
2.5. Customers should be responsible for the extra shipping fees caused by any sudden changes in their personal details for their orders.
2.6. If the customer fails to make payment within one day, the transaction and the order will be canceled automatically.
2.7. All products for sale are photographed in real objects. Please note that there may be some tiny errors between the actual products and the real objects, due to the environment, lighting, printing, and picture combination during shooting.
2.8. Most of the goods for sale are imported in the original package. O!mine will do its best to ensure an adequate supply of the goods. O!mine will notify our customers separately if there is an occasional shortage of stock. The refund will be completed within one month.
2.9. Based on tax differences in different countries, the selling price does not include local tariffs or local sales taxes.
2.10. All goods sold are for the customer's personal use only, and not for any commercial use. O!mine reserves the right to reject all orders suspected of commercial use.
2.11. O!mine reserves the right to change all the above and other terms of purchase without prior notice. If the customer does not agree, O!mine may terminate the online ordering service without affecting the goods that have already been ordered.

Regarding our delivery services, O!mine uses SF Express for orders in China, Hong Kong, and Macao, and uses FedEx (or equivalent service provider) for other overseas regions.
Your rights in the delivery of goods are governed by the terms and conditions of the relevant company, which you may request to see. If You choose our services, you agree to entrust SF Express or FedEx to handle all the freight matters for You. The company shall not be held responsible for any act or misconduct of the company concerned.
If SF Express or FedEx Express or any other service providers of the same level fail to contact You for delivery within 30 days, O!mine reserves the right to cancel the order and refund the order amount to you at a charge of HK$50 or 6% of the order fee (to cover the online payment transaction and delivery costs, etc.).

3.0 Shipping fees
Hong Kong Orders:
3.1. Free shipping for orders over HK$1,200.
3.2. For items under HK$1,200, customers will have to cover their own shipping fees.
3.3. The fee only includes the Courier fee for the first delivery of the order. Therefore, if the first delivery is not successful, the second delivery will be arranged, and the Courier fee for that shall be paid by the customer.
3.4. Team O!mine will normally deliver the package to SF Express within 3 to 4 working days. SF Express will contact you by phone to confirm the delivery date and time. For any queries about courier, please contact SF Express at +852 2730 0273.
3.5. Please go to the FAQ section (Delivery) for queries regarding the tracking number.

4.0 Shipping for Overseas Orders
4.1. If the goods are shipping outside of Hong Kong, You will be regarded as local importers. Consequently, You may need to pay taxes, or regarding the goods to the destination register or apply for an import license, these fees and documents claims are depending on the laws of the destination. O!mine is not able to control or expect the number of such fees. O!mine will not be liable for any such payment or documentation. If You have any queries about the import duties and laws, please contact the customs in Your country.
4.2. By clicking "Confirm" to complete the order, you accept and accept responsibility for all surcharges, taxes, or import document claims for shipping the ordered goods.
4.3. Using FedEx or a similar service provider will also delay the delivery time due to customs inspection and taxes at the destination. Please note that the addressee is solely responsible for all customs matters and duties.
4.4. If the goods cannot be delivered to the customer for any reason, or are returned by customs, We can only refund the price of the goods as stated in the order, but not the shipping fees.
4.5. The company will not be responsible for any delay, loss, damage, or theft, and We reserve the right of not issuing refunds. Customers are advised to call your local courier company’s customer service hotline for any complaints.
4.6. If the item is rejected and returned to O!mine, We will charge for the shipping (including inbound and return shipping), handling fee and return order processing fee (20% of the total order amount). The balance will be returned to the customer after deducting all relevant fees.

*As the surcharge payment, all kinds of taxes, or regarding the goods to the destination register or apply for import licenses are involved in the local countries, such as the entrance of the law, We are required to state the exact value of the goods, and in some countries, it is necessary to attach a document containing details of the goods, including the value of the goods, to the package for customs clearance purposes. Therefore, under no circumstances We may not be able to adjust the value of the goods in the customs declaration documents as required by the customer.
In case of any delay in delivery due to an emergency, no notice will be given. If you have any queries about Your order, please email In case of any delay in delivery due to an emergency, no notice will be given. If you have any queries about Your order, please email hello@ominehk.com
Terms & Conditions updated in May 2023.

5.0 Cancellation/Return Policy
O!mine is committed to providing customers with outstanding customer service. Please feel free to WhatsApp +852 94412717 or email O!mine is committed to providing customers with outstanding customer service. Please feel free to WhatsApp +852 94412717 or email hello@ominehk.com with the E-receipt or name and contact number for verification, Our team will try our best to provide helps and follow up. with the E-receipt or name and contact number for verification, Our team will try our best to provide helps and follow up.
Any cancellation after an order is placed will be charged 6% of the purchase price and the platform's handling charge.

6. Prices Policy
The Company reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in Customs duties, increased shipping charges, higher foreign exchange costs, and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

7. Trade
If the customer does not apply for any exchange and return, the trade is seen as completed, and the Company will not assume any legal liability. Further return and exchange are not available.

8. User Accounts
When You create an account with O!mine, You must provide Us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.
You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.
You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorised use of Your account.

9. Termination
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

O!mine reserves the right to amend the above terms and conditions without prior notice and has the final decision in case of any dispute.

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